Jul 14, 2014
How To Keep Customers Coming Back
Every profession has a key driving force in its economy. When it comes to retail, product sales, and effective marketing the key driving force is brand loyalty. As a marketing company in Utah we have seen first hand the effects of brand loyalty in a company. In this blog post we will discuss how to create brand loyalty between your company and your customers. But first, let’s define what brand loyalty is and why it’s so important.
Brand loyalty is something that can take years for a company to create. Essentially when a company has high brand loyalty it just means that customers repeatedly choose their product or services over the competitor. They use your product and come back for more. If you notice that customers are frequently flip flopping between name brands, or they try your product and don’t come back, you might want to work on boosting your brand loyalty. Here’s how you do it:
Quality Is a Must
When customers purchase one of your product or services they’ll expect a certain level of quality. The quality they expect may fluctuate with the price that they pay, but there is still an understanding that they are paying you for something and expect good quality in return. Stay consistent with your quality of items, and people will come back. Customers like to know what to expect with what they pay for. If you keep a consistent quality, customers will keep coming back.
Loyalty Rewards Programs
When it comes to dull or every day items like toothpaste, you might notice that customers don’t care which brand they purchase. They just want to buy whatever brand will leave them with the most money in their pocket. This dilemma can be a hard one to overcome. Loyalty rewards programs similar to what Smith’s grocery store offers to customers seem to keep them coming back. Be aware that your competitor might start, or already have, a similar rewards program so try to create one with more benefits to give customers a reason to choose you.
Connect With Customers
This is probably the most important tip that we can give you. Creating an emotional connection between your company and its customers will create brand loyalty above and beyond anything you could imagine. Let your customers know that you genuinely care about them and they will choose you over the competitor every time.
The cheapest and easiest way to reach out and care for your customers is to have a strong social media platform. Social media allows you to reach out to those customers that are not satisfied and reward those who are. It’s a fun way to integrate rewards for those customers who may not be as involved with your company as you would like for them to be. Many companies have also had a lot of luck with brand storytelling to create a relationship. Let your customers know where your company came from and make it interesting.
If you can create brand loyalty with your customers you’ll be one step closer to reaching your goals with your company. Let us know if we can help you with creating your brand!